Welcome to PACCAR SSM

The PACCAR SSM platform, developed by Decisiv for PACCAR, is included for the first five years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.


Case Info (VMRS) - Asset Information Relocation

February 9th, 2018

The Asset Information section within the Case Info (VMRS) tab is moving

Asset information such as mileage and engine hours will solely be available within the Asset Info section on the Editing Case Screen. This is being done to remedy possible confusion when starting case, as well as which section is the most appropriate to update during the repair. Additionally, it will remove the extra step of “saving” the mileage on the case screen after it had been entered on the Case Info screen. Once a case is created, the user will navigate to the Asset Info section (directly below the Customer Info section) to record current Miles/Kilometers and Engine hours. To relate an asset and its type of haul, simply click the Asset link to navigate to the Edit Asset screen and click the Related Assets tab. Please note the Edit Asset screen is not being altered and remains a great place to make asset specific updates prior to or even after case creation.

For any questions or assistance please reach out to the Decisiv Support Team at support@decisiv.com

New Operation Builder (Builder)

July 26th, 2017

We are pleased to announce the arrival of the new Builder!

What is the new Builder?

Builder (Operation and Inspection Builder) is a new application, separate from Case, for building and editing Operations and Inspections. Operations from Builder are used when building estimates (and exported to Repair Orders) and used in creating Preventive Maintenance schedules.

Click here to visit our Builder page for specifics and roll out information

Upcoming Trainings

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